PROCEDURES AND POLICIES

Appointments:
Appointments are required for all hair and body treatments. All appointments must be reserved with a credit card. Same day appointments or walk-ins will be honored if space is available. It is recommended that you book your appointments in advance to secure the space that is most accommodating to you.


Late Arrivals:
Time is valuable. Please do not arrive late for your appointment. If you are late, you may need to reschedule (based on the time necessary for the service being provided) or lose the amount of time you missed. If it is necessary to reschedule, the appointment may be treated as a missed appointment and a fee may apply.


Cancellations/ Missed Appointments
If you need to cancel, reschedule, or change your appointment for any reason, you must do so 48 hours in advance. If you miss a scheduled appointment or cancel with less than a 48 hour notification, you will be charged for the entire treatment(s) or service(s).


Hygiene:
Hygiene is very important. For the health and safety of our staff, other clients, as well as yourself, please do not arrive to an appointment if you have any communicable health issues. If you do, it is your responsibility to reschedule your appointment, otherwise you may be charged for the entire treatment(s) or service(s).


Payments:
Checks and credit cards (Visa and MasterCard) are accepted. There will be an additional minimum charge of $25 for all returned checks. Payments for individual treatments and services will be paid at the time of treatment or service. A non-refundable 50% deposit must be made prior to treatments and services that are purchased as part of a program. The balance must be paid within 30 days or treatment(s) and/or service(s) may be discontinued. Payment options may be available.
*All fees may be subject to change without notification.
*Gift certificates are available for all treatments, services, and products, and are non-refundable and non-transferable.